At Bakken Thread Repair, our culture is one where quality is everyone's responsibility and integral to everything we do.  Our employees strive to improve our customer service in order to better satisfy the needs of all our clients through ontime delivery, defect-free products, and cost-effective services. Our Owners/Managers make a daily commitment to this quality policy by demonstrating leadership that guides all employees in the continual improvement of of quality, service, value, and technology.

Our commitment to this Quality Management System guides BTR's personnel to be ever mindful of the respective role each plays in the company for providing quality products and dedicated services.

The Goals of Bakken Thread Repair

1. Achieve total customer satisfaction by:

• Producing quality products
• Properly using quality documents
• Delivering products on time
• Conducting business communications promptly and professionally
• Meeting all customer requirements
• Meeting all statutory or regulatory requirements

2. Reach company's full potential by:

• Reaching maximum efficiency while achieveing maximum quality
• Setting the bar for customer relations

3. Establish and commit to quality processes through:

• Measurement control
• Quality checks
• Quality audits
• One the job training

4. Commit to continual improvement in all processes

The Owners/Managers of BTR have formulated and approved this quality policy, which is implemented through employee orientation and training, as well as being posted in prominent locations throughout the company as a visual incentive for all employees.